7 telltale signs of a charity scam
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7 telltale signs of a charity scam

One of the perks of social media and technology is that they help people stay connected with the world. While that is an advantage, one of the many disadvantages of easy information sharing is an increase in scam schemes, especially charity scams. Scammers capitalize on a donor’s goodwill and try to line their pockets with the donated money. Here are some of the telltale signs of a charity scam that should not be missed. 1. Giving insufficient charity details Every charity organization has its purpose and mission statement ready. These are some basic details an organization is always prepared with. Donors usually look at these mission statements and purposes to determine if there is an alignment in their thoughts and mission. If a charity cannot provide these details, it could be a sign that they are not a legitimate charity. Some of the questions to ask them are mentioned below: Where does the charity work, and where is the headquarters located? How is the donation money used? What is the organization’s tax-exempt number? Does all the money go directly to the program or only some percentage? 2. Pretending to be an employee of a known organization Some scammers will call to thank a donor for a gift they received for a cause of the donor’s choice.
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6 customer service mistakes businesses must avoid

6 customer service mistakes businesses must avoid

Customer service is the backbone of the long-term client-service provider relationship. Even today, businesses mistakenly believe that their work is mostly done when they sell a product or service to their clients. However, poor customer service handling can derail this much-important relationship. In such cases, certain mistakes can be identified as customer service slipups, and in many instances, these are primarily made at customer service call centers. So, here are some mistakes to avoid: Not understanding who the customer is Knowing the target customer forms the crux of the service industry. Brands tend to find success elusive when they do not understand who their potential clients are in the first place. Customer identification, from traditional touchpoints like demographics and other factors such as user behavior, purchase history, and social media activity, among others, is necessary to provide the best service to clients. Understanding customers begins with addressing the one question all successful product manufacturers or service providers must ask themselves: What are users’ pain points and wants that a given product or service will resolve or satiate? Brands can use techniques such as creating an in-depth customer persona profile to identify their customers with greater accuracy. Lacking consistent communication Customer service call centers are still among the most used touchpoints between service providers and clients.
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